Improved Bottom Line: More scale results in lower costs and an improved bottom line. KeyOn has a sophisticated Customer Resource Management (CRM) platform that facilitates more efficient customer provisioning, billing, inventory tracking, trouble ticket management, and customer record management. And, KeyOn utilizes a virtual call center for customer service with agents in multiple locations all on the same call center platform that uses voice over-IP (VoIP) technology. This permits more efficient handling of a larger volume of calls and helps to minimize peaks in the queue.
KeyOn also enjoys the benefit of volume pricing from a number of vendors:
- Internet transport and termination (loop and port)
- Customer premise equipment
- Customer installation supplies like Cat5 cable
- Radio Access Network (RAN) and microwave backhaul equipment for network expansion projects and maintenance spares
- Routing and switching equipment
- Other tower-located equipment like Cabinets, UPSs, battery packs and PDUs
- Network planning resources
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