KeyOn Broadband High Speed Internet | KeyOn Communications Inc.


	Join KeyOn! KeyOn Communications is looking for the best in the industry: talented, customer-focused employees and managers who want to build the leading broadband provider across the American heartland. KeyOn offers a wide range of benefits to our employees, including: Competitive salary Medical & dental insurance Paid vacation and holidays 401(k) plan Excellent work environment Supportive management that encourages risk-taking and professional growth Receive KeyOn Careers listings by email Be the first to know about new positions offered by KeyOn Communications. We'll automatically email you each time we post new available positions. (You may unsubscribe at any time.) To sign up, enter your email address and click "subscribe": Subscribe to our RSS feed

Consider a career with the leader in broadband for the American heartland, KeyOn Communications.

KeyOn Communications is always seeking talented individuals to join our team. We offer a wide range of industry-leading benefits for positions across our 11-state operating territory.

Subscribe to our Careers feed or sign up for email alerts so you can be the first to learn of new positions available at KeyOn Communications.

Thank you for your interest in KeyOn.

Tuesday, December 4, 2007

SUPERVISOR, CUSTOMER SOLUTION CENTER SALES/TECHNICAL SUPPORT

KeyOn currently has an opening for a Supervisor, Customer Solution Center. This individual will primarily be responsible for directing the activities of the Customer Solutions team in regard to productivity, quality management and staff development. Mentors Customer Solution Specialist for both sales and technical support. Monitors call quality in effort to provide industry best customer care. Resolves exceptions, processes internal and external reports, assist with scheduling and maintaining Solution Center staffing, supports the implementation of new projects, addresses incoming calls and concerns, and handles escalated calls as needed. Communicates and updates company policies and procedures with the team.

Responsibilities:

Provides Technical support to customers
Assures team's ability to process work as received within production and quality standards by regularly monitoring calls, setting goals and providing performance planning as necessary
Effectively delegates and distributes work to the team
Responsible for maintaining adequate coverage for client projects through effective scheduling and vacation coverage
Responsible for monitoring equipment and telephone functionality, and the prompt notification of management and technical personnel during equipment failures
Responsible for ensuring the highest level of customer satisfaction

Qualifications:

Three - five years management experience, specifically in an inbound call center environment
Experience in Customer Service and/or Technical Support is a requirement
Minimum Two year associate degree (preferred)
Experience working with Telephony and Scheduling software
Experience with MS Office

Position is located in Omaha, Nebraska

posted by KeyOn Communications at 12:17 PM